You do nothing but lie.
Sign up for a 2 year special in May 2014 and the first bill is higher than advertised.
Took you 6 weeks to install the permanent line to my house.
Every other week 1 crew said going in the air, next crew that came out said no in the ground. This happened for 6 full weeks. Meanwhile the line laid in the middle of my rear yard where I had to cut the grass. I finally said lay it on the ground behind the hedges and be done with it. This after I had 4 AT&T trucks in front of my house and the worker, supervisor, and yes the Supervisor / Supervisor. I the homeowner comes up with the solution.
Then first bill comes and you charged 5 cents a minutes for calls including the hours I spent on the 1800 line trying to get my line installed. You suggest I switch to the $35 plan covers everything naitonwide. Forget that the other plan I signed up under stated in writing 200 minutes anytime and free unlimited to other AT&T customers. That You said was a misprint.
I do the 90 days free movies offer, but I was charged partial fees 1st month and then again last month. I decided to add movies.
Things go fine for next several months until I download the free McAfee internet package end of August 2015. NOTE FREE! Next thing I see an alert that I am having some fee discount expire in 14 days. What? 14 days. My package is good from May 2014 until May 2016. I contact you via My chat and was assured that no changes would happen until May 2016. Great. Next time I log in 2 weeks later I see the alert is back. I contact you once again. 30 more minutes of my life in a chat. You say just ignore the alert. I assure you there will be no changes to your account.
Well great!
Last night bill comes in and it has increased from the prior 16 months. I look and compare the bill. I discover now at the top of the bill that I have a new account fee charge?
I contact you via chat again this morning and this time I spend more than 30 minutes getting the same BS lines. You have contacted the right person. I am here to help you. . Blah Blah Blah CS assuring me they would take care of the issue. Then finally at the end of the chat tells me sorry I can't help you this is equipment fee charges? Why all of a sudden did I start getting equipment fee charges. I am guessing you are just charging me for McAfee and calling it something else.
I request the CS check the chat logs from the prior to calls including the last one a week ago that says just ignore the alert that the bill is changing. CS today says he can't find any note to such on my account? BS
I am canceling my service, although the online line chat person says I will have to call the specialist on Monday morning to do it myself. He can't help.
Anyway AT&T is full of Bull ..........! I don't care if they offer it to me for free I am switching and I will never switch back.
Done with you AT8T.
If you are a new neighbor and about to sign on to AT&T I would think twice before doing it. They will find some way to stick it to you.
